Frequently Asked Questions

Due to the handcrafted and personalized nature of our products, all sales are final.

Please allow 5 business days (from the day you place your order) for shipment unless otherwise noted.

Occasionally due to circumstances out of our control, items may be damaged during shipment. It’s a bummer! But don’t worry, we’ll replace damaged merchandise once it has been returned to us. Please contact us immediately if you have received a damaged item! E-mail us, and explain the problem. Please give us a reliable way to contact you, and we’ll ensure that your product is replaced.

If you need to change an order, please e-mail us immediately! Due to the nature of our products, delivery & production times may vary. With any luck, you can catch us with your order correction before it is crafted in our shop.

Our shopping cart is hosted in a secure facility and verified daily by Scan Alert, so you can breathe easy! Your confidential order information will remain that way. However, you may also complete the order form and print it out to send by mail if you’d prefer to. This choice will be offered to you at the time of checkout.

To remove an item from your cart, simply click on the “x” located on the left hand side of your cart item.

We offer UPS Ground, UPS Wordwide Express and US Postal Service Parcel Post as our standard shipping options. You will be able to select your preferred shipping method when you place an item into the cart. The shipping price will appear in the cart. If you wish to change this shipping method, click on the link in the shopping cart labeled: Click here to change shipping options.

Have more questions?

Contact us directly.